Life Insurance Team Leader

Life Operations is a fast-changing department which manages our customers' life insurance (corporate and individual), from subscription to liquidation so as to deliver excellent services to brokers and end customers. For the Life Retail sub-department, we are seeking a Team Leader able to steer people and performance for the team Underwriting and Policy Servicing.

The team consists of 8 colleagues who are waiting just for you!

Your responsibilities

As Team Leader your responsibilities will include e.g.:

• Managing and coaching a medium-sized team and taking care of the team members.
• Ensuring people development through regular 121, coaching and process performance review with support of your manager.
• Translating department goals into SMART objectives and ensuring that the team reaches them in agreed deadlines taking into account quality, quantity and client/broker priorities.
• Charting the strategy of the team with the Life Retail manager.
• Detecting and assessing need for procedures or improvements and ensuring that they are adapted to business needs.
• Bringing a “Customer focus” attitude to the team by identifying client/broker needs/expectations and by adapting the service accordingly.
• Guaranteeing the continuous improvement of processes within the team.
• Ensuring that the team performance increases in a steady way.
• Steering the budget allocated to the department.

Your profile

• You have at least a bachelor’s degree, preferably in insurance or economics.
• You have at least 5 years of experience in the Insurance sector and have already Initial experience as people and performance manager.
• You have an excellent knowledge of French or Dutch and a good command of the other national language and are comfortable working in English.
• You have a good knowledge of the Office suite and especially Excel and PowerPoint.
• A knowledge of lean management and tools is a plus.
• You are rigorous, organised and can manage your priorities and respect tight deadlines.
• You have communication skills and are able to manage internal and external stakeholders.
• You have coaching skills and have a participative leadership style.
• You are able to work and learn quickly and at a sustained rhythm in a dynamic environment.
• You are dynamic, positive with an open mind.

Good reasons to join us.

• An open-ended employment contract.
• A company on a human scale within a dynamic group where you can rapidly make an impact.
• Accessible management close to staff and a pleasant working environment.
• Many opportunities for development, thanks in particular to our Athora Academy.
• Balance between professional and private life with generous holidays (at least 39 days a year), flexible working hours and up to 3 days of teleworking a week.
• An attractive salary package plus various fringe benefits.
• Modern, bright offices conducive to collaboration.
• A central location in the Porte de Namur district, accessible by train and public transport and with parking facilities available if needed.
• Last but not least… a sunny terrace, after-work gatherings between colleagues, team-building events, an annual staff day and many other events to discover… 😉

If you are looking for a friendly organisation with a human face and attach value to cooperation and helping one another, you have come to the right place.